FAQ

How do I order my invitations or other wedding stationery?

You can order online through our website or send us a message through the contacts page and we can give you a call or email.

When do I need to order my invitations?

Wedding invitations take up to 3 weeks to be dispatched after approval of proofs, so we advise you allow 5 weeks from order point to delivery in peak times.  We do recommend you reserve your slot for stationery as we get very busy during peak times

When do I need to order my on the day items?

We prefer to have 6 weeks to work on your table plan and name cards – it usually takes a few proofs to get the table plan right, there are always a few last minute changes!

I’ve not decided on which stationery to have yet but want to reserve my slot, how do I do this?

If you haven’t quite decided which range you want to order you can reserve your delivery date with 50% non-refundable deposit (this can be approximate and agreed based on preferred invitations) – this is then deducted from your final balance which will be due once the proof is approved.

When shall I send out my invitations?

It’s always best to check with your venue, but typically its 3 months (giving 1 month to get the RSVPs back) before your event to ensure you get all the numbers to your venue in time.

I haven’t decided on which colours to have yet, when do I need to confirm this to you?

This will need to be confirmed at least 6 weeks before delivery is required – the sooner it is decided the sooner delivery will be.

Do you do home consultations?

We are happy to meet for a consultation at a convenient location for us both (within 10 miles of our address NG14) where we can discuss your invitations or chair covers with no obligation to order.  We are happy to arrange a phone, Skype or Facetime consultation at a time to suit.

Do you have minimum orders?

Yes, there is a minimum order of 20 is required for Save the Dates, Invitations, Order of Service, Order of the Day, Place Cards, Place Labels and Thank You Cards. We recommend ordering a few extras in case of last minute guest changes or any mistakes made whilst writing out names.

Do you offer a bespoke service?

Yes we do, bespoke designs are usually a little more expensive but from previous customers comments are well worth it!

How do I make a payment?

You can pay by credit or debit card (online, over the phone or face to face), PayPal or Bank Transfer. You can also pay by cheque but please allow and additional 2 weeks for processing.  Please contact us for payment details.

How do I book my chair covers?

You can order online through our website or send us a message through the contacts page and we can give you a call or email.

When do I need to book chair covers and venue dressing?

As soon as possible as our calendar gets busy especially during peak times.

Do I have to order a certain amount?

A minimum order of 50 is required for chair covers, Smaller quantities can be ordered but with a small surcharge.

I’m not sure of how many chair covers I will need yet, can I reserve my date and confirm closer to the time?

Yes, to reserve your date simply pay £50 security deposit, and confirm the numbers 6 weeks before the event when payment is due.

Do you have other types of sashes?

Yes we have organza which is the standard sash, satin and taffeta sashes. Please state which one you want when ordering otherwise it will be assumed you want organza.

What colour sashes do you have?

We have an array of colours, but if you want a particular colour Whyte Weddings & Events can source it for you (cost may vary).

What happens if any of the chair covers get damaged or lost?

If any items hired from Whyte Weddings & Events are returned faulty or not at all then charges will be deducted from the security deposit. If the security deposit doesn’t cover the cost of the damage an invoice will be issued to the customer with immediate payment required.

 

The Small Print – T&Cs

Returns & Refunds.

All monies paid are non-refundable, should an order be cancelled.  We regret that refunds and exchanges can only be made where the goods are faulty or fail to meet the customer requirements as agreed at the proofing stage.

By placing an order with Whyte Weddings Stationery you are confirming that you have read the above Terms & Conditions and agree to them.

Designs and Copyright

©The copyright of all designs shown remains the automatic right of Whyte Weddings Stationery.

Most of our styles are individually crafted by hand therefore there may be some slight differences between each item but the overall design will remain the same.   All products are subject to availability.  From time to time our suppliers may change or discontinue certain products if this happens and the item was to be used in your order, we will source an alternative, seeking your approval before proceeding with the order.

The customer is responsible for carefully checking each item for errors or inaccuracies. You will need to check and approve all of the designs making sure layout, information, wording and spelling are exactly how you wish.  It is your responsibility to get permission for the use of any copyright material, for example hymns or poems that may feature in your stationery.

Whyte Weddings Stationery takes no responsibility for any errors on your wedding stationery once the proof has been approved by the customer.  We always advise customers to ask a family member or friend to proof read their proofs as mistakes can be made easily.  It is entirely the customer’s responsibility to ensure all details are correct before approving.  Once a proof is approved and order printed, it cannot be changed without charge.  To correct any mistakes to the stationery once approved, the customer will be charged at full sale price of the items.  Delivery of amended stationery will need to be confirmed with Whyte Weddings Stationery before re-ordering – usually 2 weeks for printed styles & 3 weeks for hand-made styles depending on time of year.

Stationery items will have the company website/details on the back of products, for copyright and branding reasons. We reserve the right to display this on our products and also to add your design or elements of it to our range of wedding stationery after your wedding date.