WHEN DO I NEED TO ORDER MY WEDDING INVITATIONS?
I would allow a minimum of 6 weeks from first ordering, to give enough time for getting the proofs 100% right, printing can take up to 3 weeks depending on time of year. But don’t panic if you’re a bit behind with your invitations, give me a call or drop me an email and we can chat it through.
WHEN DO I SEND OUT MY INVITES?
Typically I would say 3-6 months before your big day, but don’t be afraid to send them a little sooner if you’re getting married at a peak time, bank holidays or school holidays or having a destination wedding.
WHEN DO WE NEED OUR RSVPS BACK?
It’s always a good idea to check with your venue with the date they need all your details, and make sure you allow enough time for your guests to reply. In saying that, most couples will have to chase a few guests, I find I either reply straight away or need a little nudge!
HOW MANY INVITATIONS DO I NEED TO ORDER?
One per household! It’s pretty much the only thing in a wedding you don’t need one per guest (Hooray!!). The only change to this is traditionally, if you’re inviting Auntie Beryl and her adult children and partners who all live together, they should really have their own invitation. But as long as you add their names to the invitation and/or envelope I think they will know they are invited!
HOW DO I ORDER?
There are multiple ways to order
- Reach out via email / phone / social media and ask to book in for wedding stationery
- If you know how many you want, order online and get things moving when you’re ready
- Not sure how many or even what you want to order, but know you want to book me, pay a deposit here and I will be in touch for more details.
DO YOU DO MATCHING WEDDING DAY STATIONERY?
Yes! everything from seating plans, to personalised menu cards, name cards, signage to wooden and fabric signage and table plans.
DO YOU DO BESPOKE?
Technically no… I tend to do custom deisgns for couples then these become part of my range. So you get a bespoke feel without the cost. If you would like a cost for bespoke work, please get in touch via email.
I’VE SEEN A DESIGN I LIKE, CAN YOU COPY IT?
Not a chance! As a designer, I see so many copycats and it’s just not nice! I will work on a custom design or alter a design in my range to suit your ideas more but I don’t copy other designers. Lot’s of couples come to me with their ideas and I am happy to bring them to life but will not straight copy another designers work.
CAN I RETURN MY WEDDING INVITATIONS?
As all wedding stationery is custom and printed to order, so we are unable to offer refunds. If there is a problem, or you believe a mistake has been printed, please get in touch and I will re-print, if the issue is the fault of Bluebell Press, re-prints will be free of charge. If the prints are as the proof approved / wording document (for wedding day stationery / printed names) then re-prints will be charged for.
TERMS AND CONDITIONS
These terms and conditions (the “Terms and Conditions”) govern the use of www.bluebellpress.co.uk (the “Site”). This Site is owned and operated by Emily Hughes. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Emily Hughes and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.
The following goods are available on our Site:
- Custom Wedding Stationery;
- Stationery;
- Greetings Cards; and
- Gifting.
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
The following services are available on our Site:
- Design.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Payments
We accept the following payment methods on our Site:
- PayPal.
- Credit or Debit Card
- Bank Transfer
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Standard delivery by post. Delivery takes 5-7 business days. Upgrades available.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will not be charged for the delivery of the goods you purchase on our Site, unless you choose to upgrade your postage.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from the date of purchas when you purchased digital content that was not supplied on a tangible medium;
- Will end 14 days from the date of purchase when you purchased a service;
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at emily@bluebellpress.co.uk or by post at 2 Main Street, Calverton, Nottingham. NG14 6FQ. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to:
- Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;
- Custom or personalised goods;
- Goods that will deteriorate or expire rapidly;
- Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control;
- Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;
- Newspapers, magazines, or periodicals, except for subscriptions to such publications; and
- Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.
If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.
We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Refunds
Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good does not match description; or
- Good does not meet the purchaser’s expectations.
Refunds do not apply to the following goods:
- Custom Orders.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
If a product is damaged, please send photo evidence for a refund, once approved, item can either be returned or discarded. Custom items can only be refunded if they do not match the approved proof, a replacement will be sent. Please contact Bluebell Press with any custom order problems.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Emily Hughes and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Emily Hughes and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Additional Terms
- Deposit payments – customers have up to 14 days to request a refund of a paid deposit for custom work (i.e. wedding stationery or business design work) In this time, should work have started and proofs sent to customer, a fee of £20 for the first proof and £10 for each subsequent proof will be deducted from the deposit should the customer decide not to proceed with the full order.;
- Proof approval is the responsibility of the customer. Once a proof is approved, if changes are required, a fee of £20 will be charged. Once printed, if there are mistakes that need changing, customer will be charged for re-prints which will be agreed and settled before any printing is done. A delivery date will be agreed and delays to normal delivery may occur.
- Delivery of custom printed work is up to 3 weeks once final balance is received.
- Deposit payments of £50 (or £100 if order is over £500) will secure your price & estimated delivery slot, this can change depending upon approval date. Deposit amount is deducted from final balance. Full payment is required on custom orders under £100.
- .
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
07857 984238
emily@bluebellpress.co.uk
2 Main Street, Calverton, Nottingham. NG14 6FQ
You can also contact us through the feedback form available on our Site.
Effective Date: 4th day of August, 2022
Cancellation Form
If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below.
To: www.bluebellpress.co.uk
Address: 2 Main Street, Calverton, Nottingham. NG14 6FQ
Email: emily@bluebellpress.co.uk