Terms and Conditions

Stationery Terms and Conditions

Ordering and Timings 

When first enquiring with Whyte Weddings & Events you will be advised of production times and completion dates to work with. Ideally we recommend placing an order at least 8 weeks before you intend to send invitations out. If you have an urgent deadline you must inform us before you order as we will do our best to fit it in around our schedule. Once we’ve received your order we aim to get your PDF proof to you within 4 days. Once approved please allow up to 6 weeks for the order to be completed and delivered. Information for items needed on the day must be signed off a minimum of 6 weeks before the event to guarantee the delivery of items in time for the event. Delivery can rely on prompt payments, signed forms and proofs. It is your responsibility to order in good time.

Quantities 

A minimum order of 20 is required for Save the Dates, Invitations, Order of Service, Order of the Day, Place Cards, Place Labels and Thank You Cards. We recommend ordering a few extras in case of last minute guest changes or any mistakes made whilst writing out names.

Wording 

It is up to you to provide your chosen wording for all of your stationery. It is your responsibility to get permission for any copyright material, for example hymns or poems that may feature in your stationery. The wording on initial samples is for example only: it is your responsibility to ensure the information is correct.

Designs 

All stationery and designs are the copyright of Whyte Weddings & Events. Due to the nature of the handmade processes used for certain card designs, slight variations may occur between each item produced. Computer screens do not show an accurate representation of colour so you may find slight variations on the final printed product. Print colour may vary slightly when orders are printed at different times. We cannot guarantee that if you order any other stationery at a later date that the production colour will exactly match your previous order. Please be aware that any embellishments used on certain designs are not suitable for small children. It is your responsibility to ensure you have permission to use any material you ask us to include on your stationery (i.e. photographs/imagery, poems, hymns etc)

Whyte Weddings & Events reserves the right to add your design or elements of it to our range of wedding stationery after your wedding date.  We also reserve the right to us any stationery items sampled or order in advertising; if you oppose to this you must contact us in writing before order is delivered.

Prices

Prices are subject to change without notice. Any price increase will not affect orders that have been confirmed.

Payment

50% deposit is required with the initial order to secure your date and the balance due 2 weeks prior to delivery date. No work can begin until the appropriate payment has been made. We currently accept cheques or payment by PayPal or bank transfer (Details will be provided on request).

All goods remain the property of Whyte Weddings & Events until payment is made in full.

Proofs

Once your order has been received and deposit payment cleared a proof is sent via PDF on email (unless specifically requested otherwise) for you to check spelling, wording and layout. If there are any amends needed a second proof will be supplied. Any further amends after this may result in a delay to delivery. Amends must be emailed or posted to us and we will need written confirmation on email/post that you have approved the design and it is ready for printing.

Whyte Weddings & Events cannot be held responsible for any typing errors that go unnoticed after the proofs have been approved. If items need to be reprinted due to your error it will be treated as a new order and charged accordingly.

Delivery

We take great care to ensure safe and prompt delivery. Items are either delivered by hand (depending on location) or typically sent Royal Mail Special Delivery, requiring a signature on arrival. Postage and packing costs are covered in the selling price. Whyte Weddings & Events accepts no responsibility for any damage to goods or loss in transit. If this is a concern to you please contact us to make alternative arrangements. We accept no responsibility for delayed delivery due to circumstances beyond our control, such as postal strikes, mistakes made by the Royal Mail/Courier Company or a delay in the delivery of materials. If there is a problem you will be contacted immediately and we will do our best to overcome this.

Mistakes/Refunds

In the unlikely event an error is made on our part after the proofs have been approved we will replace or change items free of charge. In the event of an order being cancelled we cannot refund any monies once work has commenced.

In the unlikely event of a complaint Whyte Weddings & Events must be notified in writing within 7 days of you receiving your order. No claims will be accepted after this period. Refunds or exchanges can only be given where goods are found to be faulty or the specifications of the order have not been met.

We cannot be held responsible for damage that occurs when you post individual items to your guests. We can offer advice regarding posting methods if you wish.

 

Venue Styling Terms and Conditions

By signing the order form you agree to the following terms and conditions. Please read them carefully.

All goods for hire remain property of Whyte Weddings & Events. All goods for sale remain our property until full payment has been made. Deliveries to third parties or unoccupied premises are made entirely at your risk.

Prices quoted are for one days hire only. Subsequent days will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Whyte Weddings & Events and the customer

Ordering and Timings

Ideally Whyte Weddings & Events recommend reserving your date as soon as possible as our calendar fills quickly.

It is your responsibility to order in good time.

Quantities

A minimum order is required for venue styling items as below:
Chair covers – minimum of 50
Centrepieces – Minimum or 5
Favours – minimum of 50
Table crystals – minimum of 5 tables
Disposable cameras – minimum of 5
Other table decorations – Minimum of 5 tables

We recommend ordering a few extra chair covers in case of last minute guest changes.

Loss/Damage

We require a loss/damage deposit which will be returned if all goods hired are returned undamaged.

Damage or loss Replacement charges;

Chair cover – £10.00
Organza Sash – £5.00
Organza Overlay/Runner – £10.00
Tablecloth – £50.00
Napkin – £4.00
Centrepieces – £30 minimum

Shortages and damages to hired goods will be charged at their full replacement value, and no substitute item will be accepted. The Owner reserves the right to also charge the Hirer loss of profit on the lost future hire of the said goods. The Hirer may request in writing the return (and bear the cost thereof) of any damaged goods within 14 days of the Hirer being informed by phone, Email or writing of any such damage. Otherwise the said items will be disposed of.

Linen may be returned soiled. Any permanent stains or damages to our linen such as mildew damage, food, ink, mud, crayon, pulls in the fabric and burns etc will attract a replacement charge for each damaged item.

Table linen/Chair Covers which has been dragged on the floor, used to wipe up spills or placed on earthen ground and are damaged beyond repair will be charged for at full replacement costs.

Sashes must be untied before sending back to Whyte Weddings. Sashes returned still tied will attract a charge of £30 per order.

In order to prevent mildew damage, all wet linen must be dried before sending back, ensuring we are informed before the linen is due to be picked up in order to avoid aborted pickup and late return charges. Linen attacked by mildew will attract the full replacement cost listed above.

Loss/damage deposit must be on cleared funds and must be paid before the goods are sent out and will be refunded when all the items hired are returned undamaged.

All orders are delivered with a return address label. It is the hirer’s responsibility to ensure these labels are affixed securely to the boxes and the boxes sealed securely enough for them to safely travel through the postal system. Boxes not delivered to us, lost in transit or delayed as a result of labels not affixed securely and have fallen off, or boxes not taped up securely are the responsibility of the hirer and the damage loss deposit will be forfeited.

Liability

Whyte Weddings shall not be responsible for injury or damage to persons or property howsoever sustained arising from any goods under hire. The hirer will be responsible for ensuring the chair covers and sashes are fitted correctly to prevent any injury. We shall be under no liability in respect of any defect arising from willful damage, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the linen without our approval.

Prices

Prices are subject to change without notice. Any price increase will not affect orders that have been confirmed.

Payment

Venue styling (excluding DIY customers)

£50 deposit is required with the initial order to secure your date and the balance due 12 weeks prior to delivery date. Whyte Weddings & Events currently accept cheques or payment by PayPal or bank transfer (Details will be provided on request).

DIY customers

Complete payment is required for DIY chair covers before a date is reserved including a £50 deposit, which will be refunded when all goods are returned in full working order. The amount for any goods not returned or returned damaged will be deducted from the deposit. The deposit will be returned within 14 days of receipt of the goods.

Delivery

We take great care to ensure safe and prompt delivery. Items are either delivered by hand (full set up service or depending on location) or for DIY customers sent by TNT courier service, requiring a signature on arrival. Postage and packing costs are agreed upon order. Whyte Weddings & Events accepts no responsibility for any damage to goods or loss in transit. If this is a concern to you please contact us to make alternative arrangements. We accept no responsibility for delayed delivery due to circumstances beyond our control, such as postal strikes, mistakes made by the Royal Mail/Courier Company or adverse weather. If there is a problem you will be contacted immediately and we will do our best to overcome this.

For DIY customers it is your responsibility to ensure chair covers are packed securely when returning. Whyte Weddings & Events accepts not responsibility to any damaged cause by boxes splitting open because of poor packing. Masking tape is not considered a suitable packing tape and any parcels returned with masking tape used to secure them will result in penalties taken from the customer’s deposit.

Mistakes/Refunds

In the unlikely event an error is made on our part please contact us ASAP to make any corrections.

Complaints

In the unlikely event of a complaint Whyte Weddings & Events must be notified by phone on the day of delivery and then in writing within 7 days of you receiving your order. No claims will be accepted after this period. Refunds or exchanges can only be given where goods are found to be faulty or the specifications of the order have not been met.

Risk to the goods

The risk in the goods will pass to you immediately on delivery of the goods to you or the recipient.

It is your responsibility to ensure that the goods are fully covered by insurance with regard to theft, damage, and public liability risks.